Resident Liaison Officer

Job Title: Freelance Resident Liaison Officer
Location: Site-Based – Ashington
Contract Type: Freelance / Self-Employed
Start Date: Immediate / As agreed
Rate: Competitive (dependent on experience)

About the Role

We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington. This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works.

The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards.

Key Responsibilities

• Act as the main point of contact for residents before, during and after works

• Provide clear, timely communication regarding schedules, access requirements, and any changes

• Conduct resident consultations, home visits, and drop-in sessions as required

• Manage and resolve complaints or concerns in a professional and empathetic manner

• Coordinate access arrangements between residents and site teams

• Maintain accurate records of communications, vulnerabilities, and special requirements

• Support the site team in delivering works with minimal disruption

• Ensure safeguarding and data protection standards are upheld at all times

About You

• Proven experience as a Resident Liaison Officer within social housing, planned works, or refurbishment projects

• Strong interpersonal and communication skills

• Confident dealing with residents in occupied properties

• Highly organised with strong administrative ability

• Able to manage challenging situations calmly and professionally

• Full UK driving licence and access to own vehicle (preferred)

• CSCS card (desirable)

What We Offer

• Competitive freelance day rate

• Opportunity to work on a reputable housing scheme

• Supportive site team environment

• Potential for ongoing freelance opportunities

If you are a confident, resident-focused professional with experience in housing or construction environments, we would love to hear from you.