Freelance Tenant Liaison Officer (TLO)

Location: Durham Office 
Job Type: Freelance 
Rate: Dependant on Experience
Start Date: Immediate

Freelance Tenant Liaison Officer Required

We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts.

Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes.

Key Responsibilities

• Act as the main point of contact between residents, site teams, and the client.
• Keep tenants fully informed before, during, and after planned works.
• Arrange and attend resident meetings, home visits, and consultation events.
• Manage resident expectations and resolve concerns promptly and professionally.
• Coordinate access appointments and assist with vulnerable residents where required.
• Record and maintain accurate resident communication logs and project documentation.
• Work closely with Site Managers and Project Managers to minimise disruption and ensure customer satisfaction.
• Handle complaints in line with company procedures and work proactively to achieve positive outcomes.

Requirements

• Previous experience as a Tenant Liaison Officer within the social housing, planned maintenance, or refurbishment sector.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to build positive relationships with residents, clients, and site teams.
• Confident using Microsoft Office and digital reporting systems.
• Full UK driving licence and access to your own vehicle.
• CSCS card (preferred but not essential).