Customer Experience Coordinator
| Job Type | Contract |
| Area | Sunderland, North East |
| Sector | Clerical/Office Admin |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Donal Collins |
| Job Ref | 19804 |
- Description
Linear Recruitment is currently looking for a Customer Experience Coordinator (CEC). The successful candidate will play a key role in delivering outstanding service to both clients and tenants.
About the Role
As a CEC, you’ll be the central point of contact for customer queries, ensuring smooth day-to-day operations across our property portfolio. Using Buildium software, you’ll manage communications, track maintenance requests, and support efficient property administration.The position is a temporary role, and the duration is 4 to 5 months.
Key Responsibilities
- Respond promptly to tenant and client enquiries via phone and email
- Manage and update records using Buildium
- Coordinate maintenance requests and follow up with contractors
- Assist with rent tracking, lease updates, and documentation
- Ensure a high standard of customer service at all times
- Support the wider team with administrative tasks
What We’re Looking For
- Experience in an office-based customer service or admin role
- Familiarity with Buildium (preferred but not essential—training provided)
- Strong organisational and multitasking skills
- Excellent communication and problem-solving abilities
- Proficiency in Microsoft Office and general IT systems
All applicants will be required to provide two recent working references.