Resident Liaison Officer
| Job Type | Contract |
| Area | Nottingham, East Midlands |
| Sector | Housing |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Nathan Shipsides |
| Job Ref | 19392 |
- Description
Linear Recruitment are searching for experienced Resident Liaison Officers (RLO) to join our client in Nottingham. The successful candidate will be a key player in ensuring planned / reactive works are completed to customers’ homes. You will have experience dealing with customers face to face and coming to resolutions quickly and calmy. This is a fast-paced role so previous experience working in a fast paced environment is crucial.
This is a temporary to permanent role.
Job duties:
- First point of contact for customers, engaging through face to face meetings, via e-mail and telephone.
- Communicating updates to customers, site teams and internal stakeholders.
- Providing a high level of customer aftercare.
- Liaising with contractors.
- Managing expectations of customers and site teams.
Experience required:
- Direct experience as an RLO / TLO is essential.
- Ideally you will have experience from a contractor in a RLO or community engagement role completing planned / reactive maintenance.
- Must have very strong communication skills.
- Must be able to deal with difficult customers in an emphatic manner and come to a resolution.
- Must have experience in a fast paced, high pressure role.
Benefits / package:
- Chances for training and development.
- Chances for progression.
- Supportive work environment.
- Rates negotiable depending on experience.
To apply / for more information:
- Contact Nathan on 07749 494969 or
- Email nathan.shipsides@linearrecruitment.co.uk