Customer Service Advisor

Job Overview
We are seeking a dedicated and enthusiastic Customer Service advisor to join our client's team. In this role, you will be the first point of contact for customers delivering excellent customer service and support. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring client satisfaction and fostering long-term relationships. You will be the key link with the customer and warehouse operations team.

Ideally you will have experience of both customer service and a warehouse environment.

Responsibilities

• Respond to customer inquiries via phone, email or chat in a timely and professional manner
• Address and resolve customer queries in line with SLA response times
• Manage the returns process liaising with the customer and warehouse
• Maintain detailed records of customer interactions
• Collaborate with the warehouse team to improve service delivery and improve processes
• Follow up with customers to ensure their needs have been met and gather feedback for continuous improvement
• Assist in the onboarding and offboarding of customer accounts

Skills

• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong analytical skills to assess customer needs and provide appropriate solutions
• The ability to work in a friendly and professional manner - with team members and customers
• Numeracy, literacy and IT skills - you will be using a variety of IT systems in the course of this role
• A positive attitude and a commitment to delivering outstanding customer service
• Ability to work well under pressure while maintaining attention to detail

Join us in providing exceptional service that makes a difference!

Job Type: Full-time

Pay: From £11.50 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Monday to Friday

Work Location: S9